Frequently asked questions

Greater London, Essex, Hertfordshire, Kent & Surrey

Unfortunately we do not. We only provide a chauffeur-driven service.

‘Hire Start Time’ is the time the vehicle will be at your chosen location to collect passengers. ‘Hire End Time’ is the time your booking is due to finish. Please allow enough time for the journey to the final destination taking in to account type of vehicle, time of day, traffic etc.

Yes, certainly. We can arrange a mutually convenient day and time for a viewing.

Minimum hire is ‘One-Way Hire’ which includes 1 hour.

We offer discounts when you book 2 or more vehicles.

Unfortunately we cannot reserve the vehicle until we receive a deposit.

As far in advance as you like. We recommend booking early to ensure availability.

A minimum of £100.00 per vehicle or 25% of the total hire cost.

-Bank transfer


Unfortunately we cannot accept any card payments at present.

28 days before the date of hire.

We have a no refund cancellation policy; any payments made will be forfeited by the customer should you decide to cancel your booking.

Yes, you can make changes within reason without incurring additional costs.

We allow a grace period of 15 minutes after which there are overtime charges payable. In rare cases where we have another booking later that day in the same vehicle, we may terminate the hire if the delay exceeds 60 mins if this will impact us attending the next booking on time.

We pride ourself on our reliability however in the unlikely event your chauffeur is delayed due to unforeseen circumstances (ie traffic incident, road closure etc) we will keep you updated.

Ribbons can be provided. Please specify ribbons at the time of booking.

We provide bottled water for our passengers however due to UK licensing laws we cannot provide any alcoholic drinks.

Yes, we can arrange collection and drop-off after your event.

Our vehicles are well maintained and serviced regularly, however in the unlikely event your vehicle breaks down on the day we will do our utmost to replace the vehicle with a like-for-like or alternative transport. If we are unable to arrange alternative transport we will offer a full refund with a goodwill payment of £100.00

We do not recommend journeys of more than 60 mins in the older vintage/ classic models due to overheating issues.

We strictly do not allow the use of smoke grenades or flares in or within 5 meters of our vehicles. This is due to the risk of damage to the upholstery and paintwork from the embers/ smoke. 

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